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In order to request an exchange, the products must be in the same condition as at the time of purchase, that is, without showing alteration or damage and with labels attached. If the product you purchased is different from the one requested or is not the color you needed, an exchange can be made for the same model you purchased, as long as the product to be exchanged is in good condition.

If the product is unique or there is no color of the same model, an exchange will be made per product.

We would ask you to send us an email to america@salvorashop.com within a maximum of 15 days after the purchase justifying the change. In the event that the error is on the part of SalvoraShop and the product exchange is approved, instructions will be sent to the customer so that they can return the order by mail and after receiving the return, the desired product will be sent. In the event that it is a color or model change due to the customer's interest, the customer must pay the costs to send it to the store and subsequently the costs of shipping the new product. Cases with restrictions on return or exchange: Returns and exchanges. Special sales and products on Clearance and/or Discount, because the products in this type of sales are unique products or with few sizes, there are no changes. These products can only be returned for manufacturing or operating defects if previously authorized by SalvoraShop.

Send us an e-mail with the product information. To do this, go to "Log in", enter your information and go to the "My account" panel, then to "Order History", then choose the product you want to return and take a screenshot . Subsequently, attach the screenshot to the email you send us along with the reasons for the return.